How to win at selling on Amazon with these tips

Amazon is a big, baffling ecommerce site that can leave most businesses confused at the thought of selling on their global platform. The good thing to know is that if you’re in this predicament you’re not alone. Many small businesses want to jump at the opportunity to take advantage of selling to the many millions of customers that Amazon attracts daily. Amazon offers plenty of documentation that can walk you through the process of setting up your business on their virtual territory. However the amount of literature provided is great, but would be way too time consuming for anyone to digest. So that’s where this article comes in handy. Below you can feast your eyes upon simple tips that can streamline your Amazon business, saving you time and money. #WinningSituation

First- Choose your how you want to sell on Amazon

Sellers have two options when it comes to deciding how they want to partner with Amazon.

The first option is listing your products and you fulfil those orders. When you sell your products, you ship the product to the buyer. The buyer pays Amazon and Amazon pays you, after fees have been deducted. Should there be any customer service enquiries this would fall upon the seller to manage and resolve.

The second option is listing your products and having your orders fulfilled by Amazon (also known as FBA). In this partnership the seller sends products directly to Amazon’s fulfilment centres for storage. As orders come in, Amazon will use their distribution system to ship the item to the buyer and also handle the customer service if returns are necessary. But wait, this sounds groovy and all, but this services comes at a price. The fulfilment by Amazon comes with higher fees for selling.

Or….

I said you had to choose from two options. Well I lied. You actually have a third. Set up your business on Amazon, list your products and then outsource the rest to a fulfilment company. This way you have more control on your inventory, customer relationships, postal dispatch services to name a few.

Second- The Basics!

Sadly, there is no way around this bit. Buying on Amazon is a tad bit different than selling. So you will need to have a browse in the Amazon’s Seller’s Resources. My suggestion would be first to get your head around the lay of the land on the backend of their selling platform. Then take a peek at the FAQs. It’s amazing how much time anyone can save by just going directly to the FAQs.

Third- Research the Competition on Amazon

Before you start listing your products investigate what type of competition you’re up against on Amazon. Amazon attracts millions of customers which makes it a gold mine for sellers. So be sure to see if other sellers are selling your same products. Pay attention to the prices of those products and what kind of delivery options they offer. This way you will be armed and ready to take on your competitors without the stress and frustration. Keep in mind seller’s feedback scores are what make and break your competition, not just prices and delivery options.

Forth- Advertise and Market Your Goodies

Amazon hosts millions of sellers which makes it tough for beginning sellers to strike it rich at first. You will need to boost your presence and let the virtual communities know you exist. Don’t just think you can set up shop and expect to make it big. Yes, you may get a few sales here and there, but with advertising and marketing you can easily jump start your revenues. Thankfully Amazon offers an advertising program which is similar to the Pay Per Click strategy of Google Adwords. This service allows you to target specific customer types, leveraging Amazon’s high traffic volumes.

Other Options:

                • Google Adwords

-          Create ads that target your preferred audience, keywords and countries.

                • Social Media Activities

-          Build up your brand on Twitter, Facebook, Instagram, etc… Use these channels to drive traffic to your products.

• Social Media Advertising

-          Use Facebook’s and Twitter’s advertising channels to broadcast your products to the masses instead of relying on hashtags and the slow drip feed of social visitors who happen to stumble upon your social activities. Let these advertising tools work for you.

Fifth- Inventory Management

Once your shop is off the ground and running, it will probably be one of the happiest moments in your virtual life. As every order comes in, you get excited, bells are ringing and the bank bells are buzzing. With all this excitement you can easily lose track of what you’re selling, where and what has been sold. The last thing you want to encounter is a disgruntled customer for having to wait longer than expected for his order to arrive, due to stock not being accounted for. Use a spreadsheet, use the Amazon inventory monitoring tool, or just let a fulfilment house take on that stress.

Sixth- Have a Rainy Day Fund

When things get moving you must be prepared for the unexpected. Setting aside additional funds will help ease the stress during these times.

Seventh- Photos and Product Copy

Prior Planning Promotes Proper Performance, Presentation, Passion, Peak Performance.

The nine P’s of success above will prove to be your guiding light if you allow them to be. Let’s face it, you’re thinking about joining the ranks of the other Amazon sellers. So why wait till the moment you wish to list your products to take photos, edit photos, write copy and such? Once you have finished your research that you’ve completed as stated in the third tip, start writing copy. Use your competitors as a benchmark. Take some photos of your products and keep in mind of the Amazon photo requirements. Be sure to keep comprehensive records of descriptions and images of your products. Organisation will be the key to your success!

Notes:

                • Amazon allows you to post up to six photos as part of each listing.

                • Pure white backgrounds are preferred.

                • Photos are not permitted to contain additional test, graphics, or inset images.

                • Dimensions:

-          Minimum- 200 x 200 pixels

-          Maximum- 2000 x 2000 pixels

-          Image resolution: 72 pixels per inch

Eighth- Partner with a Fulfilment Provider           

Let’s paint a clear picture. Amazon is a beast, both as a shopping platform and fulfilment provider. If you disagree, did you catch in the news how they are testing drones to deliver orders? A part from TGIF restaurant group no other companies that I am aware of use drones. Now for the ‘but,’ Amazon fulfilment does look pretty easy as a one stop shop for sellers but it doesn’t come cheap. So don’t let Amazons fulfilment prevent you from being an Amazon selling success.

Start out small, by doing your own fulfilment processing. This way you will understand and really appreciate the process of filling your customer’s orders. Then once you’re to a point that you cannot succeed on your own, call up a Fulfilment House. Fulfilment houses are an extension of your business, operating under your terms and conditions. By utilising a fulfilment house for your order processing, storage, customer service services you can save on your overhead costs. 

Don’t let Amazon imprison your business to the confines of their business model. Like the saying goes ‘think outside the box,’ and partner with a fulfilment provider.

Contact our team at JEM.

 Enquire today, and discover how we can help

Please Call 01483 20444

Read how JEM can optimise your ecommerce success.

By Erik Miller
JEM Marketing & Fulfilment Services Ltd.

The Invisible Link- Between your business and its customers
www.j-e-m.com

18 Facts Proving Why Customer Service will either Make or Break Your Business

Today’s technology is making our world more and more transparent, giving consumers more power and control in our current market place.

The birth of Social Media has been an influential factor in this power switch. Today’s consumers are now fortified and armed with the latest mobile technology, assisting them in their shopping endeavours.

Our society is blessed with the ability to have access to a galaxy of intuitive applications from product price comparing, product reviews all the way to applications that allow you to purchase directly from the app without ever needing to leave your office or home. This technology is exciting and extremely useful for those of us who have little time between juggling home life and a chaotic work schedule. However, on the other than this technology makes it increasingly harder for businesses to stay competitive.

Below Erik Miller, JEM Marketing & Fulfilment Services Ltd. Web & Business Development Manager has scoured the internet and created an in-depth list of facts, to demonstrate why Customer Service is extremely important if a business wants to be successful.

Quick Facts:

-82% of consumers say the number one factor that leads to a great customer service experience is having their issues resolved quickly (Survey: What Customers Expect When it Comes to Customer Service, LivePearson 2013).

-62% of organisations view customer experience provided through contact centres as a competitive differentiator (Global Contact Center Survey, Deloitte 2013).

-By 2020, customer experience will overtake price and product as they key brand differentiator (Customers 2020 Report, Walker 2014).

-83% of consumers require some degree of customer support while making an online purchase (Survey: What Customers Expect When it Comes to Customer Service, LivePearson 2013).

-A Customer is 4 times more likely to defect to a competitor if the problem is service-related than price or product related (Bain & Company, 2012).

-Companies that prioritise the customer experience generate 60% higher profits than their competitors (Leading on the Edge of Chaos, Emmet Murphy & Mark Murphy).

-A 2% increase in customer retention has the same effect as decreasing costs by 10% (Leading on the Edge of Chaos, Emmet Murphy & Mark Murphy).

-For every customer complaint there are 26 other unhappy customers who have remained silent (Lee Resource Inc.).

-91% of consumers expect to receive consistent information over multiple customer contact channels (Synthetix, “7 out of 10 people think online customer service will dominate over traditional call-centres within a decade,” 2012).

-89% of consumers are ‘more satisfied’ when they get answers online quickly (Synthetix, “7 out of 10 people think online customer service will dominate over traditional call-centres within a decade,” 2012).

-1 in 5 consumers prefer online chat over any other communication method (LogMain and the e-tailing group, “Fourth Annual BoldChat Live Chat Effectiveness,” 2012).

-51% of consumers are more likely to purchase from a website if they could get answers via chat (Survey: What Customers Expect When it Comes to Customer Service, LivePearson 2013).

-71% of consumer are more satisfied with live chat compared to email and phone combine (61%) (Survey: What Customers Expect When it Comes to Customer Service, LivePearson 2013).

-37% of consumers abandon their shopping baskets due having a question and being unable to find the answer (Survey: What Customers Expect When it Comes to Customer Service, LivePearson 2013).

-50% of smartphone users want to resolve their issue on a smartphone app (SpeechCycle and Echo Research Study).

-According to a CEI Survey, 86% of buyers will pay more for a better customer experience, but only 1% of customers feel that vendors consistently meet their expectations (Forbes, 2013).

-More than 60% of consumers are influenced by other consumer’s comments (Social Media for Customer Service, ClickFox, 2011).

-It takes 12 positive experiences to make up for one unresolved negative experience (Understanding Customers,” Ruby Newell-Legner).

Contact our team at JEM.

 Enquire today, and discover how we can help

Please Call 01483 20444

Read how JEM can optimise your ecommerce success.

By Erik Miller

JEM Marketing & Fulfilment Services Ltd.
The Invisible Link- Between your business and its customers
www.j-e-m.com 

Fulfilment for The Developing Small Business

Let’s Meet Small Business Owner Tim

Tim is an ambitious entrepreneur. Eight months ago Tim decided to start a business on the side in his living room. He began an online shop selling board games. Not just any board games, but traditional children’s games made of wood. Tim sources these games from UK manufacturers.

To get things moving Tim bought a domain name and purchased a simple website builder package through the same company he bought his domain. Tim began selling four different games but as his business started to develop and the social chatter began to take place his product range grew from four games to now currently ten. When his range grew so did his stock quantities. His living room became his work shop and storage facility.

Within months Tim began to see his business take off. Tim was receiving 10-30 orders a day from his website. The growth of his business started to take a toll on his work and personal life. The volumes of orders began to eat his time outside of work. He was a one man band. Every order that came in, he personally processed, packed and shipped. Tim understood early on the seriousness of customer satisfaction. Tim made it a point to always respond to customer enquiries as soon as he can. This led him to slowly lose focus at work.

Tim was now in the crossroads. He started a business to make additional money on the side, but never considered it to be his main focus. However, now he is finding little to no time to manage his business, work priorities and his personal life effectively.

Out Growing Your Small Business Process

Tim is not the only victim of his success. When you run a small business, there are many factors that go into its growth. Being able to hold and manage stock as well as shipping your products are major catalysts for development, because it allows you to sell to so many more people. Processing orders efficiently will grow your customer base. In order to pack and ship successfully there are many variables to consider.

Scalable Fulfilment Services

JEM Marketing and Fulfilment has multiple onsite secure and modern storage facilities. Our storage facilities have the capacity to store your inventory which can be quickly picked, packed and shipped within minutes of an order being placed. Our staff picks, packs and ships thousands of customised orders a day to locations around the world.

JEM uses its very own bespoke fulfilment software that was developed and is maintained in house with our own programmers. This allows us to provide variety of bespoke solutions that most fulfilment companies cannot offer. We have the flexibility to customise reports, connect to ecommerce platforms, and customise inventory control options. JEM is able to offer traditional response fulfilment with tomorrow’s technology.

JEM also offers clients access to our post optimisation services so that clients can pick the most effective delivery method for their business. We’ve partnered with many top shipping companies to get our clients the best rates and services possible.

The Light For Tim

Tim can now relax and maintain his growing small business with the help of the services provided by JEM. Tim has now let go of his time consuming administrative duties and currently focuses on growth related activities. JEM currently manages Tim’s stock, order processing, ecommerce platform and customer support. Tim can now enjoy the fruits of his labours, enjoy his personal life and maintain his focus at work.

Does this story sound familiar?

Contact our team at JEM.

 Enquire today, and discover how we can help

Please Call 01483 20444

Read how JEM can optimise your ecommerce success.

By Erik Miller

JEM Marketing & Fulfilment Services Ltd.
The Invisible Link- Between your business and its customers
www.j-e-m.com 

Fulfilment and E-Commerce Holiday Seasonal Advice

Businesses must consider some of the obvious tasks to prepare for the e-commerce and high volume Christmas period. To reduce stress and prevent a panic situation, due to surprises from an influx of sales volumes, at this festive time of year. Here are twelve guidelines for 2014.

1. Ask.

Yes it is that simple. Just ASK your team for their views, and of course LISTEN. Get them to talk openly and feel with confidence, that their views no matter how trivial they may feel they are, are indeed heard and debated. Highlight any area that can be improved or done away with. If they use the 'R' word they are telling you that somewhere, something wasn't pre-planned properly and there is room for improvement. Listen for that word! Then act or you'll hear "I told you so" later on.

2. Review Historic Reports.

Hopefully your businesses computer or manual systems can tell you what took place in terms of throughput during the preceding year(s). By carefully analysing this against a time line, staff levels, premises space, sales seasonality of clients, and various other factors one can predict, based on planned business growth, what infrastructure is required throughout 2014 to help avoid the 'R' word.

3. Staffing levels.

Temporary staff, good temporary staff are hard to find. Find out exactly when you advertised for additional staff for the peaks of activity. Work backwards from when they became proficient in their tasks to the time you first sought them, to allow sufficient time to advertise for them. Allow for interviewing, ensuring that the person responsible for appointing new staff hasn't booked a holiday just when you need them for interviewing, selection and appointing. Allow for new candidates notice periods and such, not forgetting all the essential training and integration time required. On the job training can be a risk sometimes, it means new staff are experimenting 'live' with your valued client's projects. Have some 'blind' samples to explain and train with. Review where you spent funds advertising and move accounts and media to suit.

4. Training.

Yes you may know how to do it, and indeed the person next to you may well know too, just how to do it, but a new recruit or someone hoping to rise up the ranks may well not. We always look internally first to further train or promote. It makes sense, they know you and you know them. A new member must be trained alongside the all-important, never ever to be overlooked, lost or misplaced or not kept up to date, individual client operations processing manual. More on that later. Training is essential and immediate afterwards, dedicated monitoring is equally as important so you can judge that if in deed when they said "yes I understand" they did indeed understand. Needless to say you only release them onto a client account once they have ticked all your boxes and that vague look has disappeared!

5. Packaging requirements.

It's no good having items to send and nothing to put them in. Bespoke cardboard boxes can take an irreverent amount of time to design, order, check, tool for and produce. There is no such thing as a standard box, so allow more than enough time to have specialised packaging ready for your client's needs. Pre order pre made packaging so your supplier does not let you down if they get a rush order. Yes I know I used the 'R' word but it's the suppliers who may get a rush on! And, those hand held tape machines, hopefully they are knackered, totally knackered from all the hard work from the previous year, so order new ones. Good tools do a good job in the right hands, so give your team the tools they need. That way you can only blame them if they under perform, and then re-train to ensure their performance only improves!

6. External Support services.

Yes, you know who I mean, those that handle your output, the couriers and postal services. Undertake at least six monthly reviews of your outgoing support services, check out their ethos, is it speed or service or cost or a combination of all three? Let them know when you expect seasonal increases and ask them if they can lay on additional collections and what period of notice they require. Confirm your discussions in a follow up letter so they have no excuse not to know.

7. Internal support services.

No I don't mean the tea lady... oh gosh do they still exist or did they die off when black and white film became colour? I mean building maintenance people, additional IT engineers, your photocopier people, any support on your trading estate to maintain access should an additional leaf fall unexpectedly, site security. All these and more can have an impact on your business and cause the 'R' word to raise its ugly head, through no fault of your own. Well it will be your fault if you bury your head in the sand.

8. Stock.

Get to know your clients business, do they import, do they manufacture, do they rely on seasonal raw materials, do they have multiple suppliers to make one finished product. Get interested in them and their business. It may just raise a few questions as to what you should be asking to ensure they get stock to you in plenty of time for you to do your job in a timely manner and never have the need to use the 'R' word!

9. A Planner Chart... ' to infinity and beyond!'... Now where have I heard that!?

If you have a scheduling diary that shows one day to a view, bin it! If you have a planning dairy that shows one week to a view, bin it! If you have a dairy that shows a month to a view you're getting there... get my drift? You need to see are far as your horizon goes. Only that way can you say with certainty if you can one hundred per cent fulfil your clients' needs. Remember I MUST GET ORGANISED.

10. Dates.

These are fixed moments in time, no really I mean it! The 2nd of March is the same date in everyone's diary, unless you sit on the International date line, and if you do you need to check which side you're on... right now! A date is a date is a date. They will come and they will go. It's whether or not you are aware and prepared and everyone around you is informed to expect Valentine's day to fall exactly on the 14th of February each and every year. A date is a date is a date, if only to repeat myself. A courier's last collection date is that date, not a day before and certainly not a date after. For those of you who believe in the parallel universe theory you're let off this one or you may just understand what you are about to read.

11. Law, you know the fella!..Murphy's!.

What will go worng... will.

Get my point, wrong/worng? Look, really look for what may go wrong in a process, this process is of course detailed in the all-important, never ever to be overlooked, lost or misplaced or not kept up to date, individual client operations processing manual.

12. Write it down.

For every client that comes on board we spend a considerable amount of time gaining a clear understanding of their business, they're on-going requirements, where they'd like to be a year or more hence, and the in-depth process that they require us to perform. From this and more we create the all-important, never ever to be overlooked, lost or misplaced or not kept up to date, individual client operations processing manual. Therefore should it snow in August and some staff can't attend, others can follow the all-important, never ever to be overlooked, lost or misplaced or not kept up to date, individual client operations processing manual.

Get in touch NOW... now is after yesterday and before tomorrow, that way we’ll both be ready with a truly professional and cost effective fulfilment service to meet the rush!

Here at JEM, we know and understand you’re close to your business. You could say you’re up a ladder hanging a picture (your business) and we’re down here saying ‘left a bit, right a bit’. No matter if you’re a start-up or fully established, or what time of year you choose to join us we’re ready. At JEM we pay the same care and attention to helping you achieve your objectives. Call now... we want to listen.

by Erik Miller
JEM Marketing & Fulfilment Services Ltd.
The Invisible Link- Between Your Business and its Customers
www.j-e-m.com

Ecommerce Order Fulfillment, Why You Should Use a Fulfilment Provider.

Processing and shipping orders to customers can be time consuming and painful. When you're taking care of your own fulfilment, there are numerous steps between getting a request and the customer accepting their items.

• Following stock
• Following shipments
• Choosing a delivery administration
• Printing transportation marks
• Creating receipts,
• Executing a drop delivering or request end-to-end satisfaction administration

Inventory Management
Inventory Management could be confusing, particularly when you have numerous channels through which you offer your products. Perhaps you have a eBay online store, a block and-mortar boutique, furthermore unload things on Amazon.
-How would you stay informed concerning stock when you've got requests rolling in from all over?

Invoicing
Invoicing is another pain point many shop owners have to deal with. When you achieve a substantial number of requests, making receipts gets to be monotonous and tedious.

Customer Services
As the popularity of your ecommerce efforts grow, so does the customer enquiries. You must consider the time it will take to respond and follow up to these enquiries. The last thing you want to do is to let your reputation tarnish due to not being able to handle the influx of customer enquiries. 

Fulfilment
Fulfilment services handle your orders from beginning to end. Utilising JEM's eCommerce Fulfilment, all it takes is a shipment of your items from you to the stockroom, and you could be up and running. Requests will consequently be stuffed and sent by your particulars to your clients around the globe.

We provide on-demand e fulfilment solutions including:

• Real Time Payment Processing
• Full Service Web Store Functionality
   - We can also integrate our eCommerce platform with your existing Web site…you are then
     ready to trade with all major credit and debit cards. JEM manages all transactions for you,
     leaving you free to focus on your core activities.

Our clever e fulfilment systems provide complete control and transparency including:
• Request Controls
• Order Confirmation
• Order Transaction History
• Stock Availability
• Image View Reporting

Our ecommerce fulfilment service can also be used for internal stock orders within companies, enabling staff to order point of sale material and other marketing collateral for themselves and their customers.


With the JEM platform, your customers receive emails regarding the status of their order and, should they want to talk to someone, our Customer Services team is just a ‘phone call away.

It's an aggregate answer for the greater part of your delivery issues.

by Erik Miller
JEM Marketing & Fulfilment Services Ltd.
The Invisible Link- Between Your Business and its Customers
www.j-e-m.com

What is Fulfilment?

Additionally, What is the Fulfilment Process?

By Definition: Fulfilment is the process of receiving, packaging and shipping order for goods (Entrepreneur.com) 

Fulfilment services are business processes often outsourced to fulfilment companies also known as fulfilment houses. These businesses are third party services that take care of fulfilling client orders on the business owner's behalf.

What's involved in the fulfilment process?

• Data Processing & Order Processing
• Storage & Warehousing
• Inventory Management
• Pick and Pack
• Customer Services
• Banking
• Ecommerce
• and more...

 The fulfilment house works close with their clients to ensure each task that is outsourced is followed according to the clients brand and or company ethos.

The fulfilment process begins by receiving the products from the clients supplier, storing the clients inventory, receiving the orders from the clients sales pipeline, picking and packaging the orders as they come through and sending them off via post. Fulfilment can additionally include payment processing, customer service handling and returns handling.

Note: Fulfilment services can be used outside of ecommerce in other areas such as response handling, promotional fulfilment and even market research.

Who can use Fulfilment Solutions?

• Ecommerce
• Retail
• Market Research
• Promotional Marketing
• Direct Mail
• and more...

When it comes to fulfilment, because every company is different, the fulfilment process varies between each company. Companies have two options when it comes to handling fulfilment.

1st Option: In-House Fulfilment
It's quite common for businesses to handle their own fulfilment, but as time progresses and the sales grow, in-house fulfilment can eat away valuable time that could be spent on growth related activities as well as cost you financially. Keep in mind as your business and sales volumes grow so will your need for additional storage space and staff.

Growth Related Activities: These activities could be anything from product research and development, marketing and or promotional campaigns.

2nd Option: Outsource to Fulfilment House
A fulfilment house can free up your time by allowing them to take on your daily business processes. Businesses who switch to using a fulfilment house enjoy the seasonal flexibility, lower shipping costs and convert fixed costs to variable costs.

              Seasonal Flexibility:
                  When the holiday seasonal rush is right around the corner businesses no longer need to stress and worry about taking on temporary staff to support the influx of demand. This also means that those businesses do not need to worry about training new staff and or purchase new equipment to keep up with the rush and when the rush dies down their are no excess employees or idle equipment.

              Lower Shipping Costs:
                   Since shipping is a key service that most all fulfilment houses dabble in, their mail volumes grant them the ability to get lower mailing rates that your business might not be able to negotiate.

               Convert Fixed Costs to Variable Costs:
                   Storage facilities regardless if they are purchased or leased come attached with fixed costs. Some fixed costs could be rent, heating / air conditioning, plumbing and security services to name a few.

Basic Fulfilment Solutions include

 

Warehousing

The fulfilment house should be able to store your goods safely and secure in their storage facilities.
When you store your products with a fulfilment house they will generally monitor your stock levels and communicate when the need arises for stock replenishment.

Order Processing

How your orders get passed onto your fulfilment provider. This can be done either by API integration, Direct Download and or CSV just to name a few possibilities. Once the order has been received by the fulfilment house, the fulfilment team will process the order by first selecting the ordered products from your stored stock and package the products then sending them out to the identified customer on the order.

Returns & Exchanges

In the event an order is processed and the customer is not satisfied its common that most fulfilment houses to handle customer returns. The fulfilment house can process returns, examine returned items and determine if they can be resold and of course replace the faulty and or damaged product or refund the order.

By Erik Miller

JEM Marketing & Fulfilment Services Ltd.
The Invisible Link- Between your business and its customers
www.j-e-m.com

Promotional Fulfilment by JEM

Starting a Promotional Marketing Campaign?

Planning on Conducting a Marketing Campaign?

Look no further, as JEM Marketing & Fulfilment Services Ltd has years of experience handling all sorts of different promotional projects for clients. Regardless if you’re looking to furnish your team with the latest marketing materials, deliver point of sales materials to retailers or process data from market studies, our talented team has the flair, skill and knowledge to manage your outsourced promotional fulfilment.  Our flexible approach allows us to tailor our services to meet your business requirements and needs.

Examples of Promotional Fulfilment

•   Promotional Literature (Brochures, Catalogues, Leaflets)
•   Cash Backs, Try Me Free and Money Back Guarantee
•   Coupon Clearing
•   Instant Wins
•   Prize Promotions
•   Free Mail-ins
•   Collector and Loyalty Schemes
•   Gift Packs
•   Free Sample Mail Outs
•  Point of Sale Collation
•   Beauty Kits and Sampling
•   And More

Additional Value Added Services by JEM

•   Contract packaging capabilities
•   Handling product returns
•   Kitting & Assembly solutions
•   Quality inspection
•   Data Capture
•   Data Validation and Cleansing
•   Procurement experience to select, source and manage the distribution of promotional products  and the marketing collateral used to communicate these offers.
•   Domestic Contact Centre for customer service solutions, with a dedicated network of agents.  Our contact centre handles a variety of customer service programs on a day-to-day basis. 
•   Escape those disgruntled customers by providing a UK based call centre with friendly and knowledgeable staff.
•   JEM has the ability to provide full contact logs and summary reports if required.
•   Save time and effort and allow us to cleanse your data from inaccurate or incomplete records.

Promotional campaigns that are well-concieved and executed properly, can drive financial results and improve your brand image. The execution and management of a promotional campaign is the key to success. At JEM we aim to be the invisible link between your mission and its customers. Trusting your brand to someone else is a huge leap of faith. We not only understand that is a major commitment, but we also have the experience to delivery on your brand promise while maintaining its integrity.

Notes:

What are Promotional Products?

•  Promotional products also known as advertising products are branded articles often having the logo or slogan of the company they are promoting. They could be T-shirts, pens, key-chains etc. They are usually distributed at trade exhibitions or fairs or product launches where there is going to be a large gathering of like-minded people. 

 What are Marketing Campaigns?

•  Specific activities designed to promote a product, service or business. A marketing campaign is a coordinated series of steps that can include promotion of a product through different mediums (television, radio, print, online) using a variety of different types of advertisements. The campaign doesn't have to rely solely on advertising, and can also include demonstrations, word of mouth and other interactive techniques (Investopedia.com).

 Quick Access Pages Regarding JEM's Fulfilment Solutions

• Pick and Pack
• Response Fulfilment
• Fulfilment
• Contact Us 

By Erik Miller

JEM Marketing & Fulfilment Services Ltd.
The Invisible Link- Between your business and its customers
www.j-e-m.com